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Customer Support Agent

RemoteTürkiye, İstanbul, 100% remote$2,000 - $2,000 per monthSupport

Job description

Zignaly is building the best marketplace for investment opportunities in the world. We want to empower the masses for financial freedom, by connecting users to expert money managers, to offer everyone a reliable source of passive income.

So far we have integrated 5 exchanges, with other cryptocurrency exchange platforms coming soon! Also, we have our own Zignaly exchange which is part of the Binance Broker program.
In mid 2021, we launched own our utility Token, the ZIG coin, with integrated rewards and benefits for our users. Currently, ZIG Coin is on the networks of Ethereum, Binance Smart Chain, Polygon Matic, and soon on the Solana.

We are a Startup that is growing exponentially since we started in July 2018. We currently have a team of over 30 people and we are looking to grow even more!


Our company is looking for a Customer Support Agent to join our team.

The Customer Support Agent’s purpose is to provide the best customer experience possible by developing customer relationships that promote retention and loyalty.
The candidate needs to learn the industry quickly to best assist our clients.
Zignaly has a great working environment, where team members can evolve and have a career in the company!
Each employee has 22 days of paid time off (PTO) per year.
Additionally, the holidays corresponding to the country of residence are granted.
This is a full-time, remote position.
It will be necessary to cover weekend hours on a rotating basis every few weeks, which will be compensated with days off during the week.


Responsibilities:
  • Engage and understand customers concerns
  • Answer emails clearly and follow up to ensure resolution
  • Establish customer satisfaction and ease in understanding and navigating our site
  • Investigate & detect technical issues
  • Aid in testing new platform features
  • Write articles for the Help Center and help with the translations
  • Attend a live chat support

Job requirements

One of the most important aspects for us is that the people will be motivated, enthusiastic, and give their best.
The new agent must have excellent communication skills and the ability to prioritize and organize tasks.


Mandatory:
  • Proficient in English
  • Flexibility in working hours
  • Residing in timezones between UTC -4 to UTC +3

Desirable:
  • Multiple languages are a plus.
  • Experience using Zignaly.
  • Experience in cryptocurrency trading is preferred.
  • Previous experience in a customer-facing role

If you are selected for an interview, please read the book "The Effortless Experience" by Matthew Dixon. We base our customer service on the premise of "the best experience with the least possible effort", and we'd love to get your thoughts on this!

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